Owner Help

How to Make a Warranty Claim — What to Send
Transit damage within 48 hours, warranty faults within 7 days. What evidence to send, how to photograph a fault, and what happens next. Read more...
Sex Doll Repair: What You Can Fix at Home
Small tears and loose joints are usually fixable. Anything structural, electrical or on the face isn't. How to tell the difference. Read more...
How to Move a Sex Doll Safely — Yours and Hers
Support the torso, never lift by limbs. Technique for lifting, repositioning, stairs and doorways, and how to avoid injury. Read more...
Clothing for a Silicone Doll — Sizing and Staining
Wash new clothes twice, and size up one to two. What fits, what stains permanently, and how to dress her without damage. Read more...
Removing Stains and Dye Transfer from Silicone
On silicone, dye transfer usually comes out. Prevention first, then removal step by step — and what won't come out. Read more...
How to Store a Sex Doll Without Damaging It
Hang her, or rotate every two weeks. Why compression marking happens, how to prevent it, and how much space you need. Read more...
How to Clean a Silicone Sex Doll: Full Routine
Mild soap, warm water, and dry completely. The full routine, what never to use, and the five mistakes that cause most damage. Read more...
Your First 48 Hours — Unpacking and Inspection
Unpack fully within 48 hours and inspect before anything else. What to check, in what order, and how to report transit damage. Read more...