Contact Us — A Person Answers

Email [SUPPORT_EMAIL] and a person replies, usually within [VERIFY — e.g. one working day] during our working hours. There's also live chat on the site — ask it anything about specification, materials or process, and if it can't answer it brings one of us in.

Before you buy

The questions that come up on a purchase this size are rarely the ones on a spec sheet. How do I know you're real? What weight can I actually handle? Is this configuration a mistake? What if it arrives wrong?

Ask them. Specification, materials, weight, options and what each one actually does are what we answer most.

If you've already ordered

Include your order number and we'll be quicker.

• Damage on arrival — photograph it and send it within 48 hours of delivery. That window matters.
• Warranty claim — in writing within 7 days of the fault appearing, with photo or video. What's covered.
• Something's not right with your approval photographs — just reply to that email. Nothing ships until you're happy.
• Care or repair question — the owner guides cover most of it, and we answer the rest. Including for owners whose warranty ran out years ago.

Details

Prefer to speak? Say so in an email and we'll arrange a call. [VERIFY — if you have a phone line, publish the number here instead and delete this.]

Last updated August 2026.