Owner Help — Care, Storage, Repair and Transport

Everything you need after delivery. Care, storage, repair and transport — written for owners, and worth reading before you are one.

Silicone is a forgiving material. Almost everything that goes wrong is preventable, and most of the prevention is in the first two articles.

Your first week

• Your first 48 hours — unpacking, inspection, the damage window
• The cleaning routine

Cleaning and care

• Cleaning and care: the complete routine — start here
• Stain removal and colour transfer
• Clothing that fits, and what stains

Storage and handling

• Storing her without damage
• Moving her safely — yours and hers

Repair

• Repairing tears, stains and joints — what is fixable at home and what isn't
• Making a warranty claim — what to send, and when

If something's wrong

Damage on arrival: photograph it and send it to us within 48 hours of delivery. That window is how transit damage gets separated from wear.

Warranty claims: in writing within 7 days of the fault appearing, with photo or video. Six months on her, five months on electrical components, with your own country's consumer law on top — set out by market.

Anything else: email us. We answer questions from owners whose warranty ran out years ago.