The crate on your doorstep is plain on the outside. Inside is the doll you designed weeks ago and already approved in photos. Today she stops being an order and becomes yours.
Unpack her fully within 48 hours, inspect her before you do anything else, and report any shipping damage within that time. Everything else can wait a week, but these three things can't.
Before the crate arrives
- A second person. The crate is heavy and long. A full-size doll plus packaging is too much for one person to lift.
- A clear path from the door to the place where you will unpack.
- A soft place to work, such as a bed or a floor with a blanket on it.
- A knife or box cutter, and somewhere to put the packaging.
Unpacking
- Open the crate where you plan to unpack her. An open crate is harder to move than a closed one.
- Cut carefully. If the blade goes deeper than the cardboard, it can cut her, and that is a bad way to start.
- Take the head out separately if it is packed on its own. Most are.
- Lift the body out with two people, supporting her torso. Never lift her by the wrists or ankles. See how to handle her.
- Lay her on the soft surface before you do anything else.
Keep the packaging until you are sure everything is right. You will need it if anything has to be sent back, and it is also the best free protection you can get for long-term storage.
Inspect her first
Do this before her first clean, before you dress her, and before anything else. You have 48 hours to report shipping damage, and that time started when she was delivered.
Check her in this order, in good light:
- Skin. Look over her whole body for tears, scuffs, pressure marks or changes in color. Use light from the side instead of straight on. A small shadow makes a mark easy to see, while flat light can hide it.
- Seams. Check the inner arms, the inner thighs and along her sides. Any separation is a defect, not wear.
- Face. Check the paint, eyes, lashes and lips. Compare them with your approval photos.
- Joints. Gently move each joint through its range. Nothing should feel loose or grind. Don't force a joint to test it.
- Hands and feet. Look closely at the fingers. Hands and feet take the most damage during shipping.
- Head fitting. Make sure the head attaches and holds properly.
- Every option you paid for. Turn each one on and try it. Heating takes a while to warm up, so start it early and check back later.
- Your order. Check her skin tone, hair, finishing details and everything else you chose.
Compare her with the approval photos we sent you. That is what they are for. You have already seen what should have arrived.
If something's wrong
Take photos right away and send them within 48 hours to support@siliconeangels.com with your order number.
Take three shots: wide, medium and close up. Light the area from the side and include something that shows the size. See how to photograph a fault.
Don't clean the area, don't try to repair it and don't use her. Just contact us.
First clean
Always clean her before first use. She has been handled, packed and shipped.
- Use mild, unscented soap and warm water on a soft cloth.
- Wash her whole body, then rinse off the soap with clean water.
- Flush and rinse the intimate areas until the water runs clear.
- Dry her completely. This is the most important step, and it is the one people skip.
- Leave her in an open position to air out for at least an hour before you move her.
Read the full routine, including what you should never use. Silicone lubricant on silicone is the one that surprises most people.
The first week
Don't dress her in anything new yet. Wash new clothing twice first. Dye transfer in the first week is the most common early regret, and you can avoid it completely. See the clothing guide.
Plan her storage. Don't leave her lying in one position while you decide. Pressure marks can start sooner than most people expect. See the storage guide.
Common questions
Why should I unpack within 48 hours?
Long periods in shipping packaging can leave pressure marks, and it is also the time limit for reporting shipping damage.
Can I use her right away?
Yes, after her first clean.
Should I keep the crate?
Keep it until you are sure everything is right. If you have room, keep it after that too, for storage or moving.
She has a faint smell.
Silicone has almost no smell. A faint packaging smell goes away within days. A smell that lasts or appears later is almost always trapped moisture, not the material. See how to dry her properly.
A joint feels stiff.
This is normal when she is new and when she is cold. Let her warm up to room temperature, then gently move the joint through its range. Don't force it.
Already an owner? The full owner guide covers care, storage, repair and moving her.
Care kits, storage and everything you need for the first week →