The crate on your doorstep says nothing on the outside, and inside it is the doll you specified weeks ago and have already approved in photographs. This is the day she stops being a specification.
Unpack fully within 48 hours, inspect her before anything else, and report any transit damage inside that window. Everything else can wait a week. Those three can't.
Before the crate arrives
- A second person. The crate is roughly [VERIFY] kg with packaging and about [VERIFY] long.
- A clear route from the door to where you'll unpack.
- Somewhere soft to work — a bed, or a floor with a blanket down.
- A knife or box cutter, and somewhere for the packaging to go.
Unpacking
- Open the crate where you'll unpack her. Moving an open crate is harder than moving a closed one.
- Cut carefully. A blade going in deeper than the cardboard is one of the more upsetting ways to start.
- Take the head out separately if it's packed apart — most are.
- Lift the body out with two people, supporting the torso. Never by wrists or ankles. Handling technique.
- Lay her on the soft surface before doing anything else.
Keep the packaging until you're satisfied everything's right. If anything needs to travel back, it's what you'll want — and it's also the best long-term storage protection you'll get for free.
Inspect before anything else
Do this before the first clean, before dressing her, before anything. You have 48 hours to report transit damage and the clock started at delivery.
Work through in this order, in good light:
- Surface — the whole body, looking for tears, scuffs, pressure marks or discolouration. Light from the side rather than straight on; a shadow makes a mark legible where flat light hides it.
- Seams — inner arms, inner thighs, along the sides. Any separation is a defect, not wear.
- Face — paintwork, eyes, lashes, lips. Compare against your approval photographs.
- Joints — move each through its range gently. Nothing should be loose or grinding. Don't force anything to test it.
- Hands and feet — fingers especially. These take the most damage in transit.
- Head fitting — attaches and holds correctly.
- Every option you paid for — switch each on and run it. Heating takes time to come up, so start it early and check back.
- Against your order — skin tone, hair, finishing details, everything you configured.
Compare against the approval photographs we sent you. That's what they're for — you've already seen what should have arrived.
If something's wrong
Photograph it now and send it within 48 hours to [SUPPORT_EMAIL] with your order number.
Three shots — wide, mid, close — lit from the side, with something for scale. How to photograph a fault properly.
Don't clean it, don't attempt a repair, don't use her. Just tell us.
First clean
Before first use, always. She's been handled, packed and shipped.
- Mild unscented soap and warm water on a soft cloth.
- Whole body, then rinse the soap off with clean water.
- Intimate areas flushed and rinsed until the water runs clear.
- Dry completely — this is the step that matters, and the one people skip.
- Leave her open-postured and airing for at least an hour before repositioning.
The full routine, including what never to use — silicone lubricant on silicone being the one that surprises people.
The first week
Don't dress her in anything new yet. Wash new clothing twice first. Dye transfer in the first week is the most common early regret and it's entirely avoidable. Clothing guide.
Sort storage. Don't leave her lying in one position while you work it out — compression marking starts sooner than people expect. Storage guide.
Common questions
Why unpack within 48 hours?
Long periods in transit packaging can leave pressure marks, and it's the window for reporting transit damage.
Can I use her straight away?
After the first clean, yes.
Should I keep the crate?
Until you're satisfied everything's right — and afterwards if you have space, for storage or transport.
She smells faintly.
Silicone is close to odourless; a faint packaging smell fades in days. A persistent smell later is almost always trapped moisture rather than the material. Drying properly.
A joint feels stiff.
Normal when new and when cold. Let her reach room temperature and move it gently through range. Don't force it.
Own one already? The full owner guide covers care, storage, repair and transport.